Store Policy

 

Welcome to the official Chery Dealership Merchandise Store! We’re committed to providing high-quality branded products and a smooth shopping experience. Please read our store policies below:

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1. Orders

• All orders are processed within 2–3 business days.

• You will receive a confirmation email once your order is placed.

• Orders are subject to availability. If an item is out of stock, we’ll notify you and offer alternatives or a refund.

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2. Shipping

• We deliver nationwide across South Africa.

• Estimated delivery time: 3–7 business days.

• Tracking details will be provided once your order is shipped.

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3. Returns & Exchanges

• Returns are accepted within 14 days of delivery.

• Items must be unused, in original packaging, and accompanied by proof of purchase.

• Exchanges are subject to stock availability.

• Return shipping costs are the responsibility of the customer unless the item is defective.

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4. Payments

• We accept secure online payments via credit/debit card and EFT.

• All prices are listed in ZAR 

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5. Customer Support

• For any queries, email us at support@cherymerch.co.za.

• Our team is available Monday to Friday, 9:00 AM – 5:00 PM.

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6. Dealer Accounts

• Registered Chery dealerships may qualify for bulk discounts and exclusive items.

• Contact us to set up a dealer account.